General Terms and Conditions of Use (GTCU) of this website

Any person using the information, documents, products, software and/or services (hereafter collectively referred to as the "Services") provided on this website will be deemed to be aware of, and to have accepted, all the provisions of these general terms and conditions of use.

"Body" means the government authority, ministry, administration, or any other government organisation that is solely or jointly responsible for this website.

User obligations

This website is accessible via the internet. The user declares that they are aware of the risks involved and that they accept those risks. They must guard against the effects of computer hacking by adopting a suitable and secure computing environment.

The Luxembourg State accepts no liability for any loss or damage which the user may suffer, directly or indirectly, in connection with browsing on the website or using the services which it offers, or from accessing any of the other websites to which it refers.

The use of the website is free.

Cookie management

This site uses client-side cookies. These are small text files that are used to analyse users' browsing patterns and habits (frequency and duration of visits, pages viewed, etc.).

They are sent by the website and stored in a special folder on the user's computer. A cookie contains the name of the server that created it, an identifier in the form of a unique number and an expiry date. The unique identifier allows the website to 'remember' the user's computer whenever they visit the website. Session cookies are deleted from the user's computer when the session is closed. However, persistent cookies remain on the user's computer for one month after the end of the session.

The user can decide whether or not to allow the website to store cookies on their computer. They may change their browser settings at any time to prevent cookies from being accepted and stored. Moreover, the user can delete all previously stored cookies at any time using their browser.

If the user opts to refuse cookies from this website, some features may not work as expected or may be disabled. Hence, it is recommended that users update their browser settings to accept cookies from the website.

Changes to the site

The Luxembourg State reserves the right to develop, modify or suspend the website, without prior notice, for maintenance or updating purposes or for any other reason which may be deemed necessary.

In particular, the Luxembourg State may, at any time, withdraw, add to or clarify all or any part of the information and services contained in or offered on this website. The Luxembourg State may not be held liable for any loss or damage whatsoever, whether direct or indirect, in connection with any such changes.

General limitations of liability

The Luxembourg State will use its best endeavours to ensure that the website is always available. However, it accepts no liability should the website become temporarily or wholly unavailable.

The Luxembourg State will use its best endeavours to ensure the security of the computer system.

The Luxembourg State will use its best endeavours to ensure that the website is always available.

The Luxembourg State will use its best endeavours to ensure the security of the computer system. However, it accepts no liability if the underlying computer system is 'hacked', or if the website becomes temporarily or wholly unavailable.

The Luxembourg State will use its best endeavours to ensure that the information published on the website and on social networks is accurate. However, it may not be held liable for any omissions in connection with the update of information or forms, errors in the use of the system, coding errors or inaccuracies, or gaps, errors or inaccuracies in the information provided. The aim is to disseminate accurate, up-to-date information emanating from a variety of sources, but the Luxembourg State is unable to avoid all risks of hardware error. None of the information published on this website should be considered as exhaustive or as a commitment from the State. Explanations in layman's terms and translations are provided solely for information purposes. Only legal texts published in the Mémorial (Official Journal of the Grand Duchy of Luxembourg) shall be deemed authoritative. The information appearing on this website is of a general nature. It is not tailored to personal or specific circumstances, and therefore cannot be regarded as constituting personal, professional or legal advice to the user. If the user needs personal or specific advice, they should always consult the competent departments within the different administrative bodies.

Limitations of the website's liability

The website expressly cannot accept liability for any consequences, whether direct or indirect, arising from:

• Incompatibility between the service offered and the equipment, applications, procedures or infrastructures of the user or of any third party;
• Any security breaches caused by the user or a third party, and more generally any security breaches not directly attributable to the website;
• Any errors and/or fraudulent acts committed by the user or a third party;
• Any unavailability or malfunction of electronic communication systems or networks.

Links to related sites

For users' convenience, this website may contain links to other websites which they may find useful or interesting. The Luxembourg State, and more specifically the "Body", does not systematically monitor the content of those websites. Consequently, they may not be held liable for the content of those websites, and particularly for the legality or accuracy of such content.

Intellectual property

The website, all the elements contained therein (including the layout), and the information and services are protected by the relevant intellectual property and copyright laws.

Unless otherwise specified, the Luxembourg State grants no licence or authorisation with regard to the intellectual property rights which it holds in respect of the website, the elements it contains, or the Services. Moreover, reproduction of the information or services, either in full or in part and in whatever form or by whatever means, is forbidden without the prior written consent of the "Body".

Unless otherwise specified, users are authorised to view, download and print the available documents and information, on the following conditions:

• The documents may only be used for personal purposes, for information and in a strictly private context;
• The documents and information may not be modified in any way whatsoever;
• The documents and information may not be disseminated outside or beyond the website.

The rights implicitly or expressly granted above constitute an authorisation to use the website; under no circumstances do they constitute a transfer or assignment of property rights or other rights in relation to the website.

Changes to the general terms and conditions of use

These general terms and conditions of use may be modified or supplemented at any time, without prior notice, to reflect changes made to the website or changes in the law, or for any other reason which may be considered necessary. It is the user's responsibility to familiarise themselves with the general terms and conditions of use of the website, of which only the most up-to-date online version shall be deemed to be in force. It is possible that, in the interval between two visits to the website, the general terms and conditions of use may have changed, and thus it is the user's responsibility to read through those conditions before using the site once again.

Applicable law and courts of competent jurisdiction

All disputes concerning the use of the website and its services shall be governed by Luxembourg law, and the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to hear and settle such disputes.

Protection of personal data

 

General remarks

The Commissariat aux affaires maritimes (CAM) may collect and process personal data (data) in the course of its activities in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2017 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

As a public authority processing personal data, the CAM is required to follow the obligations pertaining to data controllers.

The CAM can be reached here.

For all questions related to the processing of your data by the CAM, you can contact the Data Protection Officer (DPO):

    - by email: dpo@cam.etat.lu

    - by phone: (+352) 247-84453

    - by post:

                        Commissariat aux affaires maritimes

                        attn. Data Protection Officer

                        3-5, rue Auguste Lumière

                        L-1950 Luxembourg

 

Website contact form

 

1.    Purpose and legal basis of the processing

The CAM can be contacted by all external persons via a website contact form.

As data processor, once submitted, the CAM becomes a data controller with all applicable obligations under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2017 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

 

2.    Data processed

Mandatory fields

The processing of your request requires the collection of your personal data, namely your Name, First name and email address.

The contact form also includes a “message” field in which your request can be written. It is advisable to only include information necessary for the processing of your request and to avoid the mention of any sensitive data (according to article 9 of the GDPR) of yourself or any third person.

 

3.    Recipient categories

The messages received through the website contact form are being sent to info@cam.etat.lu and then transmitted, according to their subject, to the relevant services inside the CAM.

Potential recipients

CAM agents only.

 

4.    Data retention period

The requests sent via the website contact form are being kept for the time necessary to treat the request.

 

5.    Rights of the data subject

You have rights as described in chapter III of the GDPR (articles 12 to 22). Thus, within the currently applicable legal limitations, you have the right to access your personal data and receive a copy (art. 15), request rectification of erroneous or incomplete data (art. 16), object to their processing within the conditions set out in art. 21 and request them to be erased within the conditions set out in art. 17 of the GDPR. You also have the right to restrict the processing of your data (art. 18).

For all questions regarding the processing of your personal data by the CAM and for all questions in relation to the exercising of your rights, you can contact the DPO of the CAM.

 

6.    Complaints

If you believe that the processing of your data by the CAM was in violation of the GDPR, you may file a complaint with the DPO or with the Commission Nationale pour la Protection des Données (CNPD) (https://cnpd.public.lu).

 

Newsletter

 

1.    Purpose and legal basis of the processing

The CAM can issue periodic newsletters to parties registered in a database. When data from the database is processed, the CAM becomes a data controller with all applicable obligations under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2017 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

 

2.    Data processed

The processing of your request requires the collection of your email address.

 

3.    Recipient categories

The email address is sent to info@cam.etat.lu and then stored in a database (mailing list).

 

4.    Data retention period

The data used for the newsletter database are being kept for an indefinite period until the newsletter is unsubscribed by the recipient through a link provided in each newsletter email.

 

5.    Rights of the data subject

You have rights as described in chapter III of the GDPR (articles 12 to 22). Thus, within the currently applicable legal limitations, you have the right to access your personal data and receive a copy (art. 15), request rectification of erroneous or incomplete data (art. 16), object to their processing within the conditions set out in art. 21 and request them to be erased within the conditions set out in art. 17 of the GDPR. You also have the right to restrict the processing of your data (art. 18).

For all questions regarding the processing of your personal data by the CAM and for all questions in relation to the exercising of your rights, you can contact the DPO of the CAM.

 

6.    Complaints

If you believe that the processing of your data by the CAM was in violation of the GDPR, you may file a complaint with the DPO or with the Commission Nationale pour la Protection des Données (CNPD) (https://cnpd.public.lu).

 

Audience Measurement

 

1.    Purpose and legal basis of the processing

The CAM may use tools for audience measurement of its website visitors. When and if data is collected, the CAM becomes a data controller with all applicable obligations under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2017 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

 

2.    Data processed

Statistical data such as browser type, resolution, device, approximate location as well as partial IP addresses may be collected and stored.

 

3.    Recipient categories

The data collected and stored may be forwarded to and processed by subcontractors who are subjected to the same personal data protection regulations with their servers based in Europe.

 

4.    Data retention period

The data collected for audience measurement purposes will be kept for a period not exceeding the audience measurement process duration.

 

5.    Rights of the data subject

You have rights as described in chapter III of the GDPR (articles 12 to 22). Thus, within the currently applicable legal limitations, you have the right to access your personal data and receive a copy (art. 15), request rectification of erroneous or incomplete data (art. 16), object to their processing within the conditions set out in art. 21 and request them to be erased within the conditions set out in art. 17 of the GDPR. You also have the right to restrict the processing of your data (art. 18).

For all questions regarding the processing of your personal data by the CAM and for all questions in relation to the exercising of your rights, you can contact the DPO of the CAM.

 

6.    Complaints

If you believe that the processing of your data by the CAM was in violation of the GDPR, you may file a complaint with the DPO or with the Commission Nationale pour la Protection des Données (CNPD) (https://cnpd.public.lu).

 

Online Surveys

 

1.    Purpose and legal basis of the processing

The CAM may use tools for performing online surveys. When and if data is collected through online surveys, the CAM becomes a data controller with all applicable obligations under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2017 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

 

2.    Data processed

Depending on the type of surveys and its intended audience, the data collected may differ and include names, addresses, contact information. This list is non exhaustive and other types of personal data may be collected when conducting online surveys.

 

3.    Recipient categories

The data collected through online surveys may be forwarded to agents within CAM in charge of analyzing and/or reading the data as well as used in reports that may be used for internal or external purposes.

 

4.    Data retention period

The data collected from online surveys is retained for a period not exceeding the completion of the online surveys.

 

5.    Rights of the data subject

You have rights as described in chapter III of the GDPR (articles 12 to 22). Thus, within the currently applicable legal limitations, you have the right to access your personal data and receive a copy (art. 15), request rectification of erroneous or incomplete data (art. 16), object to their processing within the conditions set out in art. 21 and request them to be erased within the conditions set out in art. 17 of the GDPR. You also have the right to restrict the processing of your data (art. 18).

For all questions regarding the processing of your personal data by the CAM and for all questions in relation to the exercising of your rights, you can contact the DPO of the CAM.

 

6.    Complaints

If you believe that the processing of your data by the CAM was in violation of the GDPR, you may file a complaint with the DPO or with the Commission Nationale pour la Protection des Données (CNPD) (https://cnpd.public.lu).

 

Social media presence

Moderation policy

Any user who joins this website's social-networks community undertakes to refrain from any form of discrimination based on race, colour, religion, gender, sexual orientation, age, ethnic origin, disability, marital or employment status.

Abusive, racist, sexist or offensive comments have no place on social networks. Any such comments will be deleted and reported.

Languages

The primary language used by this website on the social networks is English. Depending on the situation and on the target audiences, information may be published in French.

Insofar as possible, replies to all questions or comments will be provided in the user's own language.