Quality

About us

Being the focal point of all shipping matters in Luxembourg, the Commissariat aux affaires maritimes is in charge of a number of statutory functions outlined in the Maritime Act 1990. These functions are carried out by a reduced and therefore efficient staff.

The administration exercises authority but, at the same time, provides services for which quality and performance are fundamental attributes. This is the reason why the Commissariat aux affaires maritimes has put in place a quality management system. Shipping management involves a mobile industry and very large but potentially changeable investments. Within such a competitive environment , quality of work and team performance are the only way to stay in business.

In 2004, the Commissariat aux affaires maritimes has been transferred to the Ministry of Economy. In this context, synergies have been developed between various actors of the financial and insurance sectors and the shipping sector. These efforts have led to the creation of a Luxembourg logistic and maritime cluster representing the maritime Luxembourg in an international context beyond the geographical and competence  limits.

In 2008, the Commissariat aux affaires maritimes undertook the voluntary IMO member State audit. The audit's conclusions are available here (Pdf, 24 Kb).

ISO

Evolution of the shipping industry and its consequences on the CAM

Since its creation in 1991, the Commissariat aux affaires maritimes has had to adapt to new requirements resulting from new international conventions as well as from new European regulations.

These new instruments have added more responsibilities on the various parties involved with maritime safety. This is especially true for shipping administration, whether acting as flag state or as port state.

The Commissariat aux affaires maritimes has taken this opportunity to improve its working procedures, in order to make them worthy of a modern administration. This improvement was based on an internationally recognised standard so that we could prove, internally as well as to the outer world that our working methods are transparent and efficient.

In April 2000, the Commissariat aux affaires maritimes has become the first administration in Luxembourg to be certified under the ISO 9001:2000 standards. Since then, we have constantly upgraded to the latest version of the ISO norm and are now certified under the ISO 9001:2015 standards.

This certification rewards several years of hard work involving the efforts of the whole team of the Commissariat aux affaires maritimes and allowed us to enter the 21st century confidently.